Mediator Spotlight - Laura Kass-Moreno
Mediation Center®
Mediator Spotlight - Laura Kass-Moreno
April 2025
What drew you to become a mediator?
My experience as a litigation attorney provided me with deep insight into the complexities and inefficiencies of traditional dispute resolution. My transition to in-house counsel allowed me to explore more collaborative and efficient approaches including interest-based negotiation. The shift to mediation was a natural progression, capitalizing on my ability to understand both sides of a dispute and identify common ground.
With 25 years of experience as a credentialed mediator, I have developed a unique perspective on resolving conflicts efficiently and effectively, helping parties move past entrenched positions toward mutually beneficial solutions. I work on building trust and rapport with parties and counsel and believe that as long as the parties are talking, there is hope for a resolution.
Can you share a memorable mediation experience?
Every mediation unfolds in its own unique way. I’ve had many memorable experiences, and I’ve found that asking creative and reality-testing questions often helps move parties closer to a resolution they can accept. In one particularly challenging case involving a Homeowner’s Association and a homeowner, patience and persistence led to a breakthrough with an otherwise unyielding Board. Afterward, the homeowner’s attorney described me as a “miracle worker” in an email. You never know which question or approach will shift the dynamic.
What qualities do you believe are essential for a mediator?
A skilled mediator must be flexible, creative, and adept at uncovering underlying interests through active listening and insightful questioning. The strategic use of questions encourages participants to explore their options and work toward a resolution that aligns with their true interests, rather than simply clinging to demands and positions.
What do you think is the most common misconception people have about the mediation process?
One of the most common misconceptions about mediation is the belief that it functions like arbitration or a trial. Many people outside the legal profession don’t realize that mediation offers a unique opportunity for them to control the outcome of their dispute, rather than leaving the decision in the hands of a third party who can only reward or punish based on past events. Additionally, parties often overlook the fact that when they actively participate in shaping an agreement, they are far more likely to adhere to its terms.
What hobbies or interests do you have outside of mediation that complement your role as a mediator?
Beyond my work as a mediator, I am passionate about teaching and training others in the Theory and Practice of Mediation. I have had the privilege of educating law students, lawyers, and professionals across various industries through my work with the National Conflict Resolution Center. My training focuses on conflict management and resolution, effective and inclusive communication strategies, and addressing the complexities of implicit bias. These experiences not only deepen my understanding of mediation, but they also enhance my ability to guide others in navigating conflict constructively.
Discover a better way to overcome real estate disputes at the C.A.R. Real Estate Mediation Center for Consumers. Visit www.consumermediation.org or call (213) 739-8376 to learn how our mediators can facilitate your dispute resolution with expertise and care.